Reliability &
Uptime aren't just catchy words we casually use, it
is a process we follow that is definable and repeatable. Reliability
is what propelled us into the company we are today and is
demonstrated by our relationships with our clients. After almost a
decade, we have yet to see a client go.
The Process
Analysis - Years of experience have
shown us that companies, departments and users follow patterns.
Their needs are similar. Determining what software, hardware
and desktop settings a subset of your employees require to perform
their jobs efficiently is where we start. Once we have a clear
understanding on what they need, we can eliminate what they don't
need through Group Policy (more below).
Hardware - Probably the second
most misunderstood and haphazard part of small business networks
next to proper maintenance is the hardware. The corner big box store
is not the place to outfit your business. They won't take your
call at 10pm and guarantee you'll be functional the following
morning at 8am. This is where our relationship with Dell comes
into play. We determine where system failures are likely to occur,
what impact it will have on productivity and plan where the greatest
gains versus cost will be by implementing solid hardware with
redundancy and guaranteed onsite repair. We work with you to lay out
a clear plan that moves toward reliability while being budget
conscious. If you're ready to scrap it all and build a
parallel network, great. If not, we'll achieve the same goal over a
period that fits your budget.
Installation - No stone goes
unturned. We install new devices, software and set up user profiles
with all their required settings while checking and reviewing every
piece of your network from end to end. The key at this point
is the analysis data. We test each component from the
perspective of the end user as closely as possible. Our goal is to
have every user be ready to sit down, enter a password and be
productive immediately on day one.
Maintenance - No network is reliable
without having a skilled person heading off potential problems.
Network systems log an immense amount of data which is critical to
being proactive to repairs, not reactive after a system fails.
Servers and computers are checked for hardware, software and
security errors. Backup mechanisms are verified working and data
restores are proven functional. Systems are reviewed for
infections and updates. Networking is tested for speed, load
problems and potential bottlenecks. Security is consistently checked
to rule out intrusions. It sounds like an overwhelming list, but to
a skilled person, maintenance can be performed reasonably quickly
even on larger networks.
Support - Availability to clients in
a guaranteed time frame both virtually by remote support and on-site
if necessary. Problems are resolved quickly due to a
consistent support technician assigned to your network. You
know who to trust with your data and feel confident they are
familiar with the intricacies of your system.
TechEvolution
specializes in Microsoft Windows
Server based networks that employ the domain
structure for centralized security and utilize
Active Directory for Group Policy enforcement on client
computers. Our goal with desktop security is straight
forward: Give all users a consistent workstation functionality
while safeguarding against unnecessary or unexpected changes.
Although our technology expertise extends to many operating systems,
peripherals and proprietary electronic devices, we find the most
reliable and cost effective method for small businesses to guarantee
system stability is through the careful application of
Group Policy Objects tailored to meet the client's needs.
The best part? If you're already using Microsoft Windows Servers,
Active Directory and Group Policy is a built in feature waiting to
be set up and configured. As a business owner, you can't
find a better way to cut down on unnecessary support costs than
implementing desktop security.
